Get in touch.

Email support@thebubbleweb.com and a real person will read it. We aim to reply within two working days.

Support and billing

Changing your plan, updating your card, downloading invoices, and cancelling are all self-serve — open your account and choose Manage account. Cancelling stops future charges and leaves your access running until the end of the period you have already paid for.

If a charge looks wrong, or something is not working, email us rather than disputing it with your bank. We would much rather fix it directly and quickly.

Trouble installing

Windows shows a warning the first time you run the installer because it is not yet code-signed — choose More info, then Run anyway. Every release lists a SHA-256 on the releases page so you can confirm the file you downloaded is the one we published.

Security

Found a vulnerability? Please email support@thebubbleweb.com before disclosing it publicly, and we will work with you on a fix.

Privacy requests

To get a copy of your data or have it deleted, email us from the address on your account. Our Privacy Policy explains what we hold — which is less than you might expect, since your webs never leave your own computer.